T mobile 4g thuis return process

Hi, I recently returned to T mobile 4g thuis.I sent the huawei 4g modem and documents by mail. Today I get e-mail from t mobile custemer service and a few working days going to do cancellation process. The cancellation process was started ok news is good for me but I did not understand currently I take a new mail t mobile payment service of course about the invoice. This payment will take place automatically on a specific date my bank account.. Why do I have to pay this money? I hope someone has help.. Thanks

1 reactie

Reputatie 7
Badge +20
Hi Serkan07,

Of course I would gladly help, but I don't have any personal info on you, as you're not registered with your My T-Mobile account on our Community. If you could send me your customer number, full address, date of birth and last four digits of your bank account info via a personal message (click on my profile), then I'll go and make sure everything is running smoothly!