Beantwoord

Cancel Contract

  • 31 mei 2021
  • 6 reacties
  • 91 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

Hello,
I have T-mobile sim card Internet(on a tablet). Unfortunately I have left Netherlands and I would like to cancel Internet. I do not understand Netherlands language and would like to get some help, please. Thank you.

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Beste antwoord door Hajar 1 juni 2021, 09:51

Hi @Tomas11 

I just check your details and your contract will end on 18-9-2021 . If you would like to cancel your contract you will have to buy it off and keep in mind there is a one month notice. If you would like to buy it off, please let me know I will file a cancellation request for you.

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6 reacties

Reputatie 7
Badge +19

Hello @Tomas11 

Are you still in your contract period or is it monthly cancelable?

I think you will pay €12,50 or €13,50 depending on if it's a 1 or 2 year contract × the remaining months and the remaining amount for the tablet if you have a tablet too.

If your contract is monthly cancelable than you will only pay the final invoice, please wait for a moderator to reply so they can submit the cancellation.

Keep in mind that there is a one month notice period.

Reputatie 7
Badge +20

Hi @Tomas11 

I just check your details and your contract will end on 18-9-2021 . If you would like to cancel your contract you will have to buy it off and keep in mind there is a one month notice. If you would like to buy it off, please let me know I will file a cancellation request for you.

Hi @Tomas11 

I just check your details and your contract will end on 18-9-2021 . If you would like to cancel your contract you will have to buy it off and keep in mind there is a one month notice. If you would like to buy it off, please let me know I will file a cancellation request for you.

Hello is it going to be cheaper to buy remaining months, how much they will cost? If yes I would like to cancel contract. Thank you.

Reputatie 7
Badge +20

Hi @Tomas11 

If you would like to cancel your contract there will be a month notice since you just answered your subscription can be canceled on 04-08-2021. Your disconnection fee will be €13.76 this will be added to your final invoice. Please let me know of you would like to cancel your subscription. 

Hi @Tomas11 

If you would like to cancel your contract there will be a month notice since you just answered your subscription can be canceled on 04-08-2021. Your disconnection fee will be €13.76 this will be added to your final invoice. Please let me know of you would like to cancel your subscription. 

Yes, please cancel contract. Thank you.

Reputatie 7
Badge +20

Hi @Tomas11,

Your contract has been cancelled with a termination fee of €13,76 and your subscription will end on the 4th of August. Around that date you’ll receive the final invoice, including the termination fee.

If you have any other questions, let us know!

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