Change prepaid to abonnee

  • 3 August 2022
  • 3 reacties
  • 27 Bekeken

Hi, I had a prepaid sim and yesterday I requested an abonnee on the same mobile number, but today I received a new sim with a new number. What should I do? 


Beste antwoord door Waqqas 3 August 2022, 16:46

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3 reacties

Reputatie 7
Badge +20

Hello @Maisam 

Did you change your prepaid plan to abonnement via this page?

There is an option for a new number or keep the same number, by default new number is selected so maybe it went wrong there?



I am sure I choosed to keep my number and I filled my current number in the box. How can I fix this problem? 

I don't want to change my number. However, my prepaid sim has been deactivated. 

Reputatie 7
Badge +20


The new number could be a temporary number until the old number is transferred. Try inserting the simcard in your phone and check the number, if the simcard is not activated yet please visit a T-Mobile shop so they can activate it right away.