My customer number was changed from [Customer info removed by Moderator. Don't post any personal info in public messages!] at the beginning of subscription. You sent two equipments, therefore I sent back one of the equipment. However, I found out that you withdrew EUR 165 from my bank account for the first equipment. It was already sent back to you, so it was wrong transaction. Please return the EUR 165 back to my bank account.
Thanks and regards,
Beste antwoord door Boris
Thank you for your messages and good thing you've notified us. I understand the predicament you're in, but want to make a small annotation to the issue at hand. Sending back the equipment from us to a T-Mobile shop at hand, is not the way a return order is processed. For future reference, please send back the equipment the way we describe in detail in the e-mails send and as described in this topic:
With above tracking, I see that the order has been proces done but our back end hasn't caught up yet. I therefor have manually changed this and it will know show that the return has been delivered. Our apologies for the inconvenience! Please let us know if you have any questions, I'm here for you.