I made a call back on the 19th of March to cancel my subscription because I was suddenly leaving the country. I received confirmation from the T-mobile worker on the phone that it had been cancelled, that the subscription would end at the end of March and that I would receive a cancellation fee of roughly 40 euros to cover the rest of the contract. However, I have yet to receive that cancellation notice and am still being charged for invoices that on the app, say I have already paid.
Please send help as I am already overseas now and can no longer directly call customer service.
Beste antwoord door Hajar
No worries, your cancellation request is being handled. You asked for a cancellation on 18th of March and there is always a month notice which means your subscription will be disconnected on 18th of April. The charges that you see are the disconnection fee you have to pay . I have also send you a confirmation mail of your cancellation.I hope I have provided you with sufficient information.