Vraag

cancelation of subscription

  • 18 mei 2020
  • 2 reacties
  • 99 Bekeken

I subscribed to a one-year contract for my phone in September 2019, but unfortunately I will leave the Netherlands before that period. What is the procedure to terminate the contract as soon as possible ? 


2 reacties

Reputatie 7
Badge +15

Hi,

Terminating your subscription will cost you €13,50 × the remaining months of your subscription and the remaining payment of your phone if you have one.. Please keep in mind that there is a one month cancellation period.

Your number can also be transferred to prepaid to keep your number in case you decide to come back.

Please wait for a moderator to reply, they can submit the cancellation for you.

Reputatie 6
Badge +4

Hi @duobam 

@Waqqas has already provided you with the right information! :smile:  How unfortunate that you want to leave us, but a understandable choice! I can cancel your contract on the 18th of June 2020, as you have a month cancellation term. I calculated it for you and the termination fee sums up to €142.79,-. This will be charged on your final invoice.

Please let me know if you agree with this, so I can organize it for you right away! 

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