I would like to end my contract since I have moved from the Netherlands to the United States. I tried to do this by calling the contact numbers and using the live chat, but wasn’t able to reach anyone. I also visited a T-Mobile store in the Netherlands and was told that it couldn’t be dealt with there.
Could someone help me make this cancellation?
My phone number is XXXX
Moderator edit: please don't add personal info to a public post, thanks!
Beste antwoord door Waqqas
If you are moving to a country where T-Mobile is active then you can subscribe there and terminate your contract for free here.
If you move abroad, you can choose to keep your T-Mobile subscription. Are you moving to a country where T-Mobile is active? Then you can switch if you move to: Germany, Hungary, Croatia, Macedonia, Montenegro, Austria, Poland, Slovakia, the Czech Republic or the United States. You can also switch to provider EE (Everything Everywhere) in the United Kingdom. Contact us for more information.
Otherwise you'll have to pay €13,50 × the remaining months to terminate your contract. Keep in mind that there is a one month cancellation period.
When your contract has allready expired then you'll only pay for your final invoice.
Wait for a moderator to reply, they can arrange the cancellation for you.