Beantwoord

I cancelled my order 10 days ago, but still now didn’t get confirmation.

  • 8 december 2020
  • 2 reacties
  • 363 Bekeken

I really pissed off about T-Mobile awful service recently. I’ve ordered a iPhone 12 mini at 26 Nov online, I got call from T-Mobile shop the day after. When I went to the shop, the T-Mobile sales asked me to pay the payment without confirming if is the phone I ordered or not, after I swiped my card I realized the color wasn’t  what I expected on the package, I told the sales immediately, he just checked his desktop and answered me that was a mistake made by their warehouse, and they don’t have the color on stock anymore, after about half hour waiting, they provides me two solutions, one is wait for 3 weeks more, or I have to reorder it online. Of course I didn’t wait for 3 weeks more. I decided to reorder it. I thought the thing were ended there, but the truth was not. On 28 Nov, I got a call from the shop again, they told me the color surprisedly on stock again, and asked me to cancel the second order online, otherwise I have to pay my month invoice twice, which was ridiculers but I still accepted, the reason was I support to use my new phone sooner. So I followed the instructions from T-Monile website, and I cancelled my order(order number: 54141936) on AMP Group. I got a email from AMP Group immediately after, and they said T-Mobile will send me a confirmation email within 2 days, but after around 5 days, I didn’t got any information from T-Mobile, then I tried contacted by online chat more than 3 times, every time the agent told me my order gonna been cancelled before the day ended, but everytime when I checked and contacted after again the order still not cancelled, it results me can’t got my money back! it wasn’t my mistake, and now T-Mobile took my money for 10 days already, and the agent keep cheating on me, I really want to know when I can have this money back! Please give me a convinced answer AS SOON AS POSSIBLE!!!!!!!!!!!! I feel so disappointed about this terrible experience. 

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Beste antwoord door Hajar 8 december 2020, 13:37

Hi @zhuo... 

I am sorry to hear about this experience. This is not the service that we usually provide. I see that your subscription is already cancelled, but due to technical issues you still haven’t received any confirmation. Our technical specialist will solve this issue and make sure you will get a refund within 14 days. 

Once again sorry for the inconvenience! 

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Hi @zhuo... 

I am sorry to hear about this experience. This is not the service that we usually provide. I see that your subscription is already cancelled, but due to technical issues you still haven’t received any confirmation. Our technical specialist will solve this issue and make sure you will get a refund within 14 days. 

Once again sorry for the inconvenience! 

Hi @zhuo... 

I am sorry to hear about this experience. This is not the service that we usually provide. I see that your subscription is already cancelled, but due to technical issues you still haven’t received any confirmation. Our technical specialist will solve this issue and make sure you will get a refund within 14 days. 

Once again sorry for the inconvenience! 

Thanks for your help!!!

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