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No Refund for canceled order, please help!

  • 18 januari 2021
  • 3 reacties
  • 213 Bekeken

  • heeft eerste post geplaatst
  • 1 reactie

Hello, 

I have been trying to get a refund for over two weeks and still nothing. I contacted customer service again and they again informed me that it will take another two weeks for me to get the refund. 

The order was cancelled by T-Mobile (no idea why), matter of fact is that I have no money and no phone. 

Can anyone help me please? Order number is 56367367. 

Thank you very much, 

Jeff

 

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Beste antwoord door Hajar 18 januari 2021, 13:09

Hi @Jeff21 

I checked your order and the reason why it was canceled is because you don’t have a Dutch ID. You can only purchase a subscription with device with a Dutch ID. Your order was canceled on the 4th and you will receive your refund within 14 workdays. 

If you haven’t received anything by next week, let me know! I will make sure you get refunded!

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Reputatie 7
Badge +20

Hi @Jeff21 

I checked your order and the reason why it was canceled is because you don’t have a Dutch ID. You can only purchase a subscription with device with a Dutch ID. Your order was canceled on the 4th and you will receive your refund within 14 workdays. 

If you haven’t received anything by next week, let me know! I will make sure you get refunded!

Hey Hajar, 

 

Thanks for the reply, appreciated. 

Reputatie 7
Badge +20

You’re welcome!

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