I recently moved to Germany after (almost) five years in the Netherlands. I would like to cancel my postpaid subscription and get prepaid instead, while keeping the same number. I’ve tried searching on the website and following advise given here, but seems that this option is no longer available.
Can you tell me if I can do this on line?
Thank you for your help!
Beste antwoord door Evy
How unfortunate that you want to leave us, but a understandable choice! I can cancel your subscription on the 27th of May 2020, as you have a month cancellation term. The termination fee sums up to €0,-, because the subscription ended on 19-06-2017 and is now renewed monthly!
Please let me know if you agree with this, so I can organize it for you right away!