I have been trying to figure out how to contact you but all the options available are only in dutch so it has proven rather impossible.
I had to leave the country because of the pandemic and I unfortunately won’t be returning so i will need to terminate my contract. Can you please tell me how I can do this and how much it will cost.
Beste antwoord door TAVL
Sad to see you leave this beautiful country. Hope you are safe en well at home. Did you have a mobile subscription or a subscription to home services?
For mobile you can either call 0800-8104 or send a request via My T-Mobile. I understand that might bring difficulties as these options given in the menus are in Dutch. My T-Mobile can be translated by Google Translate.
For home you call tel:0800-0092 and choose option 1.
In both cases a fare for early termination may be in place if the initial contract wasn't forfilled. This is mostly the amount of months until the end of the contract with a fee. Customer services can see what this would be in your specific case. If these above options are not possible for you a moderator on this community can help you our. We fellow users are not allowed in customer data. Moderators are working for T-Mobile and are allowed to do so.