Beantwoord

DSL verbinding valt weg



Toon eerste reactie

29 reacties

Reputatie 7
Hi @viacheslav, wauw daar gaat inderdaad iets niet goed. Onze technische dienst gaat er naar kijken maar misschien kunnen wij in de tussentijd samen kijken of we de oorzaak kunnen achterhalen. Je binnenkomende verbinding en de connectie met de modem ziet er goed uit dus de oorzaak zit vermoedelijk in de modem zelf of de apparaten die aangesloten hebt. Zou Ă©Ă©n van de apparaten die je gebruikt misschien de oorzaak kunnen zijn? Maak je bijvoorbeeld nog gebruik van een eigen router of switch? Ik zie dat je WAN verbinding inmiddels stabiel is de laatste 3 dagen, klopt dat? Is er toevallig iets veranderd aan je opstelling? Ik hoor het graag!
Hey @Piotr,

Inderdaad heb ik contact met je collega opgenomen, maar het hielp niet. Het verbinding blijft wegvallen:

code:
Jul  5 20:23:35 user.info esmd: xDSL: XTM link down.
Jul 5 20:23:38 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:23:42 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:25:13 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:66871 / TX:22328 (Kbps)
Jul 5 20:25:26 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:25:31 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:26:31 user.info esmd: xDSL: XTM link down.
Jul 5 20:26:34 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:26:38 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:27:48 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:103536 / TX:33031 (Kbps)
Jul 5 20:28:02 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:28:09 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:29:32 user.info esmd: xDSL: XTM link down.
Jul 5 20:29:35 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:29:39 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:30:47 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:64283 / TX:29596 (Kbps)
Jul 5 20:31:00 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:31:07 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:31:34 user.info esmd: xDSL: XTM link down.
Jul 5 20:31:37 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:31:42 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:32:50 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:59652 / TX:21330 (Kbps)
Jul 5 20:33:06 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:33:11 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:44:16 user.info esmd: xDSL: XTM link down.
Jul 5 20:44:19 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:44:23 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:45:32 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:67808 / TX:31307 (Kbps)
Jul 5 20:45:46 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:45:51 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:49:07 user.info esmd: xDSL: XTM link down.
Jul 5 20:49:10 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:49:15 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:51:22 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:63208 / TX:28903 (Kbps)
Jul 5 20:51:36 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:51:41 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:54:24 user.info esmd: xDSL: XTM link down.
Jul 5 20:54:27 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:54:31 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:55:41 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:55217 / TX:18488 (Kbps)
Jul 5 20:55:55 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:56:00 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 20:57:27 user.info esmd: xDSL: XTM link down.
Jul 5 20:57:30 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 20:57:34 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 20:58:49 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:0 / TX:0 (Kbps)
Jul 5 20:59:03 user.info esmd: xDSL: XTM link down.
Jul 5 20:59:08 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 20:59:18 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:03:03 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:68378 / TX:32318 (Kbps)
Jul 5 21:03:17 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:03:22 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:05:15 user.info esmd: xDSL: XTM link down.
Jul 5 21:05:18 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:05:22 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:06:34 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:62340 / TX:20762 (Kbps)
Jul 5 21:06:48 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:06:53 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:07:56 user.info esmd: xDSL: XTM link down.
Jul 5 21:07:59 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:08:03 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:10:08 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:56234 / TX:26104 (Kbps)
Jul 5 21:10:22 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:10:28 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:14:16 user.info esmd: xDSL: XTM link down.
Jul 5 21:14:19 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:14:24 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:15:33 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:63342 / TX:21333 (Kbps)
Jul 5 21:15:46 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:15:53 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:21:39 user.info esmd: xDSL: XTM link down.
Jul 5 21:21:42 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:21:47 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:22:58 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:75471 / TX:33031 (Kbps)
Jul 5 21:23:13 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:23:19 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:25:37 user.info esmd: xDSL: XTM link down.
Jul 5 21:25:41 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:25:45 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:26:52 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:66279 / TX:29175 (Kbps)
Jul 5 21:27:06 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:27:13 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 21:27:19 user.info esmd: xDSL: XTM link down.
Jul 5 21:27:22 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 21:27:26 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 21:28:35 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:72351 / TX:22751 (Kbps)
Jul 5 21:28:48 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 21:28:55 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 22:00:03 user.info esmd: xDSL: XTM link down.
Jul 5 22:00:07 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 22:00:11 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 22:01:21 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:111214 / TX:33031 (Kbps)
Jul 5 22:01:35 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 22:01:40 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 22:06:03 user.info esmd: xDSL: XTM link down.
Jul 5 22:06:06 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jul 5 22:06:10 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jul 5 22:07:28 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:68596 / TX:31352 (Kbps)
Jul 5 22:07:39 user.info esmd: xDSL: XTM link down.
Jul 5 22:07:45 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 22:07:55 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jul 5 22:08:55 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:111214 / TX:33031 (Kbps)
Jul 5 22:09:10 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jul 5 22:09:16 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready


Ik nam nog een keer contact op met de klantenservice en de medewerker zei dat de technische team naar het probleem zal kijken binnen 5-8 werkdagen. Dus het problem is niet opgelost.
Reputatie 7
Hey @viacheslav,

Ik zie dat je inmiddels contact hebt opgenomen met mijn collega. Vervolgens werd er een fabrieksreset uitgevoerd op je modem en werd je aangeraden om dit een paar dagen te testen. Heeft dat geholpen? Zo niet, dan wil ik hier graag mee aan de slag gaan!
Meer gebeurtenissen sinds gisteravond:

code:
Jun 25 23:31:39 user.info esmd: xDSL: XTM link down.
Jun 25 23:31:42 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jun 25 23:31:46 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jun 25 23:34:05 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:111214 / TX:33031 (Kbps)
Jun 25 23:34:18 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jun 25 23:34:24 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jun 25 23:56:06 user.info esmd: xDSL: XTM link down.
Jun 25 23:56:09 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jun 25 23:56:14 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jun 26 00:00:36 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:111214 / TX:33031 (Kbps)
Jun 26 00:00:50 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jun 26 00:00:55 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jun 26 07:24:30 user.info esmd: xDSL: XTM link down.
Jun 26 07:24:33 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jun 26 07:24:37 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jun 26 07:25:47 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:78507 / TX:33031 (Kbps)
Jun 26 07:26:01 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jun 26 07:26:07 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jun 26 07:39:37 user.info esmd: xDSL: XTM link down.
Jun 26 07:39:40 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jun 26 07:39:45 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection lost
Jun 26 07:40:55 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:63594 / TX:29753 (Kbps)
Jun 26 07:41:10 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready
Jun 26 07:41:18 user.info esmd: xDSL: XTM link down.
Jun 26 07:41:21 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection lost
Jun 26 07:41:27 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jun 26 07:42:34 user.info esmd: xDSL: link up, Connection Type: PTM, Speed: RX:109765 / TX:33031 (Kbps)
Jun 26 07:42:49 user.notice zcmdModuleCfg: System: Wan interface VD_Internet connection ready
Jun 26 07:42:54 user.notice zcmdModuleCfg: System: Wan interface VD_MGNT connection ready


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