Beantwoord

home internet not working for 3 days now

  • 5 June 2022
  • 3 reacties
  • 81 Bekeken

My internet is not working for past 3 days,staying  in Hoofddorp area.On calling the lady spoke very badly and she said it won't work before tuesday and just disconnected the call.As a paid customer do we deserve this?When will it be working again?!

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Beste antwoord door Waqqas 5 June 2022, 10:34

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3 reacties

Reputatie 7
Badge +15

Hello @sayanava194 

There was an outage in Hoofddorp a couple of days ago but that got fixed the same day. Do you have a Fiber or DSL connection?

Have you restarted the router and/or mediaconverter? Which lights are on, blinking or off on the mediaconverter if you have one and have you checked the cables?

Also make sure the T-Mobile router is connected.

I have restarted the modem,replugged in all the cables,still the internet light shows red in the modem.Can you please help with it.

Reputatie 7
Badge +4

Hi @sayanava194,

Smart that you’re seeking help! 

I immediately wanted to analyse your Internet line, however it seems that your modem is fully online shortly after your last message. Feel free to post a message if you are still running into something.

I wish you a lot of fun with the Internet connection!