Hi, all day today (25 July) my devices can connect to my modem but there is no internet. I have unplugged it several times and nothing is working to fix it.
Beste antwoord door Boris
Bekijk origineelHi, all day today (25 July) my devices can connect to my modem but there is no internet. I have unplugged it several times and nothing is working to fix it.
Beste antwoord door Boris
Bekijk origineelHi
Thanks for your update! I’ve send you two vouchers by private message which you can use for 7 days of Unlimited data. With these vouchers there’s no limit to the amount of bytes you use.
My sincere apologies for the inconvenience, help is on its way.
Your support team is coming but the first appointment was on Friday. This is two full weeks without internet.
Can you please remove the bandwidth limiter? I can DM you our Cell phone numbers, my wife and I.
Thank you.
Hi
Thanks for your reply! I've notified our technicians right away, cause it's clear the problem is on the premises. You'll receive a SMS/e-mail with a link, so you can digitally book an appointment for a visit. Help is on it's way! In the meantime, I will answer your private message. Please let us know how the visit went and if the technician is able to fix the issue. If you have any questions in the meantime, please let us know in this topic.
Hi
Thanks for notifying us! I’m quite surprised as we see a stable connection coming in. Can you please send me a photo of the backside of the modem and the lights indication? With these I can check if everything is set-up properly and arrange a visit from a technician. In the meantime I also can make sure you have enough data on your phone to set up a hotspot. Are you in possession of a T-Mobile or Tele2 SIM? If so, I’ll get you a voucher to get you Unlimited data. If you do, please send me a private message.
Is there a phone number I call to have someone come look at this? I cannot go another day with service. I need to switch to someone who can provide internet.
I did a factory reset and I can connect again to wifi. The 2.4G and 5G lights are back. But when I connect there is no internet. The light with the globe does not come on. What can I do? Can someone come fix this? Enough is enough. It's been several days without internet. Thank you.
Hi
Thanks for your messages and thanks to
Be aware that this will also reset any custom wifi-settings, like an adjusted password. If by any chance you're still experiencing issues with please let us know. In that case, please note the date and time of the hick-up and if you're experiencing this ordeal through wifi or when connected with cable. This way we're able to check the connection with a deep dive.
Can someone come to our house and just fix it? It’s still not working.
Now we have lost wifi. We no longer see our wifi as an option like we did yesterday. What can we do?
I can’t get at it to see the wires? On my outlet they must be tucked behind the wall or something.
What else can I do? We desperately need our home internet to work to do our jobs.
No, the wires don't have electricity but if you are still facing a problem than you can share a picture.
Do I need to turn off the electricity in my house?
Which one of the above do you have? If you have the 3rd one from the left than you could try to screw it open and connect orange and white instead of red and blue.
We do have one other outlet and we tried it. But still no 4G or 5G light on.
How can we fix this please? I work from room and it’s really hard to tether all day.
When you look in the fusebox, livingroom or somewhere else can you find any of these?
Hello
I guess you have a DSL connection?
Is your modem connected directly to the main connection point? Coul you make a photo of the connection point? There is no other connection point in the fusebox, livingroom or somewhere else?
Thanks for the tip! I tried it but no success. The power, 2.4G and 5G lights are on. But the Globe light is off.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.