Beantwoord

No internet at home, red light in modem

  • 21 September 2022
  • 35 reacties
  • 321 Bekeken

Hello, 

I have no internet from last evening, we have a red light in modem and restart is not helping, can you check?

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Beste antwoord door Lisa 27 September 2022, 11:10

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35 reacties

Reputatie 7
Badge +20

Hello @Bsafi 

Do you have a Fiber or DSL connection?

If you jave a Fiber connection, which lights are on, off or blinking on the mediaconverter? You can also remove the power from the mediaconverter for a bit, maybe it'll help.

Also check your T-Mobile thuis account under actuele storingen to see if there is mentioned something.

Globe sign on my wifi is red and my internet is not working. I already paid the bills and checked the cables and restarted my modem but still no internet. How can I solve the issue?

@Lisa yep. cancelled the appointment 

Reputatie 7
Badge +4

Hi @Sbalram, thanks for notifying! We deleted the notification, because the issues in the Meern are solved. I'm really happy to see that you're still online, so yes - you can cancel the appointment with Guidion. 

@Lisa i dont see the internet down in the link you shared and my internet is backonline from past 2 days .. Shall i cancel the appointment with Guidion now ?

Reputatie 7
Badge +4

Hi @Sbalram, really good question! I want to ask you to keep an eye on the topic down below: 

As soon as we will give the update that the problem is fixed and your connection is also online again, then you can cancel the appointment with Guidion. If not, please keep the appointment. Great that you managed to bring the appointment forward! 😊

@Lisa  Do i need to keep the appointment with Guidion or cancel it ? i managed to bring that forward on to next wednesday, let me know?

Reputatie 7
Badge +4

Hi @Sbalram and @Jeroenloes, thanks a lot for notifying! We are aware of this problem and we're working hard on a solution. We will keep you informed in the topic down below with more information and updates. I'm sorry for the inconvenience! 

 

Reputatie 1

I am also in De Meern, Utrecht.. Nyeveltstraat 

O wow, thats even the same neighbourhood. Hopefully T-mobile will combine these problem reports and find the solution soon.

You can find my topic over here (in Dutch): 

 

I am also in De Meern, Utrecht.. Nyeveltstraat 

Reputatie 1

It's gone again :( 

Okay, sounds like exactly the same as at our house. We live in De Meern, near Utrecht.

It's gone again :( 

Reputatie 1

Hello Lisa, internet started working again today morning, is this something fixed by you? 

I just read this topic. It sounds like you have the same problem as me. Over here the internet wend down wednesday evening. It was up arond 10:10u this morning, for around 10 or 15 minutes and is now down again.

Over here also the green lights on the media converter and all grean lights on the modem, except for the globe-icon that is red.

Is your internet still working?

Hello Lisa, internet started working again today morning, is this something fixed by you? 

Thanks a lot Lisa 

Reputatie 7
Badge +4

Hi @Sbalram, perfect - thanks for letting me know! I’ve just sent two extra vouchers to you. Also great that you’ve sent the receipt over here. I just arranged the compensation for you. You can check it in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/rekeningen/compensaties. I hope you have a lovely weekend! 

Please find the new sim card invoice for your processing 

 

Yes, pls provide a new one as we need a new sim for my family while i am working at office.

Reputatie 7
Badge +4

Hi @Sbalram, yesterday I already sent a 7-day voucher to you! You can find it in a private message. If you need another one, please let me know and I will provide you with a new code. 

Ok thanks, will buy one sim now at Utrecht centre t mobile Shop.. pls send me the voucher for internet..

Reputatie 7
Badge +9

Hi @Sbalram, thanks for your reply! I would have loved to fix this for you, but have no insight into your agenda and the one of the technician. You can check the digital agenda or call them at 020-3232767. 

To make sure you have enough data, we can arrange a credit for a T-Mobile or Tele2 SIM card. If you pick one up at the nearest T-Shop for the price of € 10,00 and show us the receipt, we can credit these costs. If you have any questions in the meantime, let us know. We're here for you!

Also note i have only one t mobile phone with me when I go to office to work no internet at home for my family, is there a way to solve this until the problem is fixed ..which apparently only after 2 weeks:(

Yes, pls call when possible..

Reputatie 7
Badge +4

Hi @Sbalram, I really hoped that they could come earlier! My advice is to call to Guidion to ask if there maybe is a spot sooner. Unfortunately it’s really busy at the moment at Guidion. Are you available every moment of the day? If so, I would also love to call for you. Please let me know that if Guidion can’t come by any sooner, I will provide you with extra Unlimited Data vouchers. 

Hi, the latest appointment is only available for 3rd October it's 2 weeks later , is there anyway you can resolve this sooner? This impacts working from home :(

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