Beantwoord

No internet at home, red light in modem

  • 21 September 2022
  • 37 reacties
  • 758 Bekeken
S
Reputatie 1

Hello, 

I have no internet from last evening, we have a red light in modem and restart is not helping, can you check?

icon

Beste antwoord door Lisa 27 September 2022, 11:10

Bekijk origineel

37 reacties

Demi van Odido
Rank
Reputatie 7
Badge +8

Hi @Bsafi  @Lalit kumar I have checked your connections and I see that you’re both online. Is this also what you’re experiencing? Let me know! 😊

L

Hi team, globe icon has become red and internet is not working at home could you please ASAP

Waqqas
Rank
Reputatie 7
Badge +15

Hello @Bsafi 

Do you have a Fiber or DSL connection?

If you jave a Fiber connection, which lights are on, off or blinking on the mediaconverter? You can also remove the power from the mediaconverter for a bit, maybe it'll help.

Also check your T-Mobile thuis account under actuele storingen to see if there is mentioned something.

Welkom op de Odido community!
B

Globe sign on my wifi is red and my internet is not working. I already paid the bills and checked the cables and restarted my modem but still no internet. How can I solve the issue?

S
Reputatie 1

@Lisa yep. cancelled the appointment 

Lisa
Reputatie 7

Hi @Sbalram, thanks for notifying! We deleted the notification, because the issues in the Meern are solved. I'm really happy to see that you're still online, so yes - you can cancel the appointment with Guidion. 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
S
Reputatie 1

@Lisa i dont see the internet down in the link you shared and my internet is backonline from past 2 days .. Shall i cancel the appointment with Guidion now ?

Lisa
Reputatie 7

Hi @Sbalram, really good question! I want to ask you to keep an eye on the topic down below: 

As soon as we will give the update that the problem is fixed and your connection is also online again, then you can cancel the appointment with Guidion. If not, please keep the appointment. Great that you managed to bring the appointment forward! 😊

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
S
Reputatie 1

@Lisa  Do i need to keep the appointment with Guidion or cancel it ? i managed to bring that forward on to next wednesday, let me know?

Lisa
Reputatie 7

Hi @Sbalram and @Jeroenloes, thanks a lot for notifying! We are aware of this problem and we're working hard on a solution. We will keep you informed in the topic down below with more information and updates. I'm sorry for the inconvenience! 

 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
J
Reputatie 1

I am also in De Meern, Utrecht.. Nyeveltstraat 

O wow, thats even the same neighbourhood. Hopefully T-mobile will combine these problem reports and find the solution soon.

You can find my topic over here (in Dutch): 

 

S
Reputatie 1

I am also in De Meern, Utrecht.. Nyeveltstraat 

J
Reputatie 1

It's gone again :( 

Okay, sounds like exactly the same as at our house. We live in De Meern, near Utrecht.

S
Reputatie 1

It's gone again :( 

J
Reputatie 1

Hello Lisa, internet started working again today morning, is this something fixed by you? 

I just read this topic. It sounds like you have the same problem as me. Over here the internet wend down wednesday evening. It was up arond 10:10u this morning, for around 10 or 15 minutes and is now down again.

Over here also the green lights on the media converter and all grean lights on the modem, except for the globe-icon that is red.

Is your internet still working?

S
Reputatie 1

Hello Lisa, internet started working again today morning, is this something fixed by you? 

S
Reputatie 1

Thanks a lot Lisa 

Lisa
Reputatie 7

Hi @Sbalram, perfect - thanks for letting me know! I’ve just sent two extra vouchers to you. Also great that you’ve sent the receipt over here. I just arranged the compensation for you. You can check it in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/rekeningen/compensaties. I hope you have a lovely weekend! 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
S
Reputatie 1

Please find the new sim card invoice for your processing 

 

S
Reputatie 1

Yes, pls provide a new one as we need a new sim for my family while i am working at office.

Lisa
Reputatie 7

Hi @Sbalram, yesterday I already sent a 7-day voucher to you! You can find it in a private message. If you need another one, please let me know and I will provide you with a new code. 

Vanaf 21 januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
S
Reputatie 1

Ok thanks, will buy one sim now at Utrecht centre t mobile Shop.. pls send me the voucher for internet..

Boris
Rank
Reputatie 7

Hi @Sbalram, thanks for your reply! I would have loved to fix this for you, but have no insight into your agenda and the one of the technician. You can check the digital agenda or call them at 020-3232767. 

To make sure you have enough data, we can arrange a credit for a T-Mobile or Tele2 SIM card. If you pick one up at the nearest T-Shop for the price of € 10,00 and show us the receipt, we can credit these costs. If you have any questions in the meantime, let us know. We're here for you!

S
Reputatie 1

Also note i have only one t mobile phone with me when I go to office to work no internet at home for my family, is there a way to solve this until the problem is fixed ..which apparently only after 2 weeks:(

S
Reputatie 1

Yes, pls call when possible..

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