There is no glasfiber internet since this morning around 2562JB
Did already all kind of troubleshooting with the router/converter with no success.
Beste antwoord door Jason van Odido
Bekijk origineelThere is no glasfiber internet since this morning around 2562JB
Did already all kind of troubleshooting with the router/converter with no success.
Beste antwoord door Jason van Odido
Bekijk origineelHi
Hi
yes, I came back early morning today and after rebooting the router finally everything seems to be back online.
Hi
Hi
Hi
Hi
Its been almost 2 weeks now, and still no internet and no clear timeline when it will be fixed...
I heard from support on Tuesday, that KPN should contact me to fix the line, but nothing happened since then.
How long should this take? 3, 4, 5 weeks?
2 WEEKS? oh for crying out loud. I am in the exact situation where they told me that KPN will contact me because the problem is ‘outside’. Mine started last Tuesday.
Is this really going to take over 2 weeks?? this is really messed up.
Its been almost 2 weeks now, and still no internet and no clear timeline when it will be fixed...
I heard from support on Tuesday, that KPN should contact me to fix the line, but nothing happened since then.
How long should this take? 3, 4, 5 weeks?
Hi
Hi
Because I don't want you to experience any trouble: do you maybe have Prepaid from T-Mobile or Tele2? This way I can provide you with an Unlimited Data voucher, so you can make a hotspot with your telephone.
Hi
the Guidion technician was here today, with result that it is not a problem with the router/converter, but “somewhere” outside.
Any update when this will be fixed from your side?
On your question above, no, I don't have a prepaid from T-Mobile or Tele2.
Hi
Because I don't want you to experience any trouble: do you maybe have Prepaid from T-Mobile or Tele2? This way I can provide you with an Unlimited Data voucher, so you can make a hotspot with your telephone.
Hi
If this still doesn't work, I want to ask if you can try another LAN-port on the modem. The easy thing about the Zyxel modem is that all 4 LAN-ports are suited for internet. Maybe this current LAN-port isn't working properly and causes this issue. If another port doesn't seem to help, please check if another browser works:
I want to solve this as soon as possible for you! 💪
Hi
thanks for the help. I tried all of this alrdy, to no avail. The FO Link on the converter is dead (so is the WAN connection to the router). I only use LAN connection to the Zyxel router and no Wifi. I can see from the Router Menu that there is no WAN connection coming through.
I also spoke already to customer support on the phone, and I will need to make an appointment with Guidion and hope they can resolve it soonish.
Hi
If this still doesn't work, I want to ask if you can try another LAN-port on the modem. The easy thing about the Zyxel modem is that all 4 LAN-ports are suited for internet. Maybe this current LAN-port isn't working properly and causes this issue. If another port doesn't seem to help, please check if another browser works:
I want to solve this as soon as possible for you! 💪
Lights stay the same in both dip configurations
Internet worked fine until 1am in the morning, nothing changed since then
Hi
Sorry to hear the Fiber-line isn’t working properly, it looks like the converter has been switched off. Could you please check the lights on both the converter and the modem and if possible: can you post two pictures of both devices and the lights in this topic?
This is the Media Converter:
You can also try to switch the dip switches to another configuration. Oftentimes the switches are set to 1 and 6, but 3 and 4 usually works too - and vice versa.
If this doesn’t help, please let me know and I’ll see what I can do to help get you back online asap!
That could mean that there is a problem somewhere because it's not only your connection.
Yes, have removed the power from the ONT for a while, nothing.
Fiber signal is indeed missing (red LOS)
Btw, my neighbor has the same issue.
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