2 days ago a mechanic installed t-mobile internet in my home. It worked great for 1.5 days. Then I lost my internet connection.
I called client service many times they couldn’t help me. I did everything that I advised with all the steps. Including reseting the modem, plug off-on the modem, converter, wait a lot..etc. In the end, they told me they create a ticket for ‘back-office’ but they didn’t call me either.
Now it is more than 40 hours that I don’t have any internet! and still no one is calling me.
I have a ZYXEL T-54 Modem. Its Power and WAN lights are always green and steady. 2.4G and 5G lights are always green and blinks every 1 sec. Finally, INTERNET light is RED and STEADY.
I have a ‘greyish black’ media converter having white text 10/100/100BASE-TX to 100/1000 BASE-SL/LX on it. It has the FO LINK light is OFF and TX signal is green. Further more, from top to bottom I have 2 Green Lights, 2 Yellow lights, in the bottom I have FO Link OFF and TX Green.
I think this is purely t-mobile’s fault as they are not providing any internal signal to me for almost 2 full days! I don’t know what to do. I hope this community page help my voice to be heard.
Beste antwoord door WaqqasBekijk origineel