Hi and a happy new year.
I am a client for almost 5 years now and from the start I was given a huawei modem.
Lately I noticed some connection problems and I would like to ask if it is possible to replace the modem with a newer one (zyxel)?
Beste antwoord door LisaBekijk origineel
Thank you very much for you immediate response. I will let you know when I receive the new modem.
I am replying to let you know that I received the modem and everything works now.
Thanks a lot for your cooperation!
Welke snelheid haal je binnen met deze 4G modem.
@johndzervos, thanks a lot for letting us know! 😁 Really nice to read that you're a customer for more than 5 years. I immediately wanted to help you with this and I just swapped the Huawei modem for a Zyxel T-50. You can check the order in your My T-Mobile Thuis environment: https://thuismy.t-mobile.nl/bestellingen. Please let us know as soon as the new modem arrives if you're experiencing an improvement.
You're very welcome
@johndzervos! ✨ Perfect, thanks in advance.