After 10 days of waiting for the installation technician I've been finally connected to the fiberglass network of T-mobile. My subscription is 750Mbps.
What I expected to see is a good quality internet and a good quality wifi signal.
What I see now is 20-40Mbps internet speed on wifi, when I stand close the router and very poor quality wifi signal.
Unfortunately, I was not at home during the installation, so I had to rely on professionalism of the Guidion technician.
Attached is the werkbon, which states what job has been done. It states that the Wi-Fi signal was measured. Ok. I believe that, but the signal was measured only next to the router, probably, because I don't have any signal at attic (zolder) at all. In this case I expect that I would get a free* wifi repeater, but still nothing. Not even a note on a werkbon about the poor signal of wifi on the other floors and that the repeater is required.
I think you need to choose a better installation service for your company, if you expect your clients to be satisfied and get less calls to your support.
Now to the second problem, what's wrong with the internet speed? I'm going to measure it tonight via ethernet cable and a speedtest desktop utility to get the most out of it, but still 20-40Mbps is very very low!! I cannot even Skype normally, because of the poor connectivity. Maybe the router settings are wrong or something else, that's my first experience with fiberglass. Again we are coming back to the quality of the service by Guidion. They just connect the end user and doesn't care about the quality and in the werkbon it looks like everything is working perfectly, but in reality it is not.
You need to investigate and fix that problems. Otherwise, your users is going to leave. I was very satisfied with Ziggo and 400Mbps in my previous home, and there are 2 reasons why I switched to T-mobile in my new place, because of the better price and promised 750Mbps via fiberglass. Now, please try to hold your new customers.
Best regards,
Limpopo
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