Beantwoord

The minimum internet speed is not reached.

  • 27 November 2018
  • 32 reacties
  • 1193 Bekeken
F
Unfortunately, but after many measurements through the LAN cable, and the Wi-Fi connection at 2.4GHZ, and 5GHZ in none of these could not reach even 50mb. The internet I ordered was 100mb - I checked availability on the KPN website, and your T-Mobile, where it was clearly written that the availability is 100mb. I made 8 measurements via DSL cable, all showed 47mb. Is it possible to change it in some way? From what I noticed on your website, you can file a complaint without reaching 75% of the ordered internet speed.

Regards Kamil
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Beste antwoord door Brian 9 April 2019, 13:00

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32 reacties

Brian
Rank
Reputatie 7
Hi @faras90 the grid operator monitored the connection for 24 hours but they were not able to establish anything. We insisted they sent over a mechanic and they will contact you to make an appointment to check (and restore) the ISRA.
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
F
hello, yesterday I received a message from kpn about the meeting. I arranged for us at 8.00 tomorrow, and today tmobile Is asking for an appointment from a guidion fitter (another for the same problem) . i believe that specialist from kpn will be enough. can you cancel guidion or it is nessecary?

thank you for help
F
here are the photos:

2 Bijlagen
Brian
Rank
Reputatie 7
Hi @faras90, apologies, you can ingnore the Guidion appointment. One of my colleagues missed the fact that we already sent an order to KPN. We will cancel the Guidion appointment right now on our end. Do of course make an appointment with KPN 🙂
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
F
There was 3 problems as specialist from KPN said: isra point one cable was loose, that black cable which was connected to modem and also wrong port in central.
He told me that connection with new port will take something around 1 hour and i see by the modem that it's find an internet but i cannot connect with it...
Im sending a photo:

1 Bijlage
F
Okay it's connected... finally i got 96mb. Thank you very much for help. Wish you all the best 🙂
Brian
Rank
Reputatie 7
Hi @faras90, good to hear it's finally up and running! I've credited your subscription costs for the last few months because you haven't been able to use the connection like you should. For all your trouble I've also sent a little something extra and you will receive it later this week. I'm also planning to use your specific situation to better our processes going forward because honestly this could have been resolved sooner. Thank you for your patience and if there is anything else I can do for you do let me know!
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)

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