Beantwoord

SIM not arrived

  • 3 February 2022
  • 2 reacties
  • 37 Bekeken

I requested a subscription with number portability. The portability is done, and I cant use the old SIM anymore, but I didnt receive the SIM yet. So I cant use my phone. How can I solve this? I cant call and the bot chats are useless..

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Beste antwoord door Waqqas 3 February 2022, 10:17

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2 reacties

Reputatie 7
Badge +14

It feels like sending a new simcard for your subscription is the fastest way forward.

In the chatbot you can ask for “medewerker spreken”

 

Reputatie 7
Badge +15

@Nicolas Szkwir

If you can visit a nearby T-Mobile shop and explain the situation to them then they can maybe give you a simcard and activate it straight away for you.