Hello,
I have a problem, I am in my country at the moment and I was tested positive for Covid 19. I cannot go back to Netherlands and my bank account is very empty, moreover, I work in horeca and my contract is a zero hour hence I am not receiving any salary, what are my options to pay later my mobile phone bill.
Beste antwoord door CrisTien
Bekijk origineel
+20
Hallo
Request payment arrangement
It may happen that you cannot pay your invoice immediately. You can (under certain conditions) make a payment arrangement with T-Mobile, so that you pay your invoice in parts. You can request a payment arrangement in My T-Mobile. Next to the unpaid invoice/invoices is a button with which you request the payment arrangement.
click here and view the possibilities 
Betalingen en uitstel
Please note,
You will be blocked during the arrangement. As a result, you can no longer make calls in and to abroad, use the internet abroad, call service numbers and use SMS services.
kind regards Cris
Hallo
Request payment arrangement
It may happen that you cannot pay your invoice immediately. You can (under certain conditions) make a payment arrangement with T-Mobile, so that you pay your invoice in parts. You can request a payment arrangement in My T-Mobile. Next to the unpaid invoice/invoices is a button with which you request the payment arrangement.
click here and view the possibilities Betalingen en uitstel
Please note,
You will be blocked during the arrangement. As a result, you can no longer make calls in and to abroad, use the internet abroad, call service numbers and use SMS services.
kind regards Cris
Thank you for your reply. Will I be blocked during the whole period I am paying the delayed amount to be paid completly?
+20
Please note I am also a customer.
Wait otherwise until a moderator can help you tomorrow.
+17
Correct. You can use the subscription while in the Netherlands, but roaming will be barred during the paying off the invoice. On the other hand, if you really can not pay, you will be barred completly and that will result in more costs, like re-connect fees.
You can manually transfer the invoice amount from another (foreign) bankaccount to T-Mobile. Remember to include the required information like your customernumber and invoice number.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.