Beantwoord

When will the live chat agents be back?

  • 9 februari 2021
  • 1 reactie
  • 53 Bekeken

I have questions about the bills of my subscription, and try to contact the customer service several times via live chat without success. Every time a message tells me that I should call, with the working hours of the live agents, but I contact exactly in those hours. The problem is, I’m staying in an non-EU country for a long while, and it costs a lot to call. If I can chat with the customer service, there is no reason to call.

 

Anyone has access to the live agents lately?

 

Also, I would really appreciate T-Mobile can provide an access that I can contact you personally, except for calling. I also did not see an email adress on your website... Thank you so much in advance. 

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Beste antwoord door Hajar 10 februari 2021, 11:12

Hi @Zhenyu0703 

You can also ask all your questions here or on our social media accounts such as Twitter are Facebook. What is your exact question? I would like to help you further!

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Badge +20

Hi @Zhenyu0703 

You can also ask all your questions here or on our social media accounts such as Twitter are Facebook. What is your exact question? I would like to help you further!

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