Beste antwoord door Edwin_H
I can understand your objections about the new 'klantvoordeel' and you wanting to keep your 20/20 speed on fiber. And I understand you wanted some clarification about this.
Back in april of this year we decided to get rid of the 20/20 speed on fiber, because of the growing need for higher speeds. Most customers with fiber at home will choose 50/50 or higher.
Don't worry, you can keep your 20/20 if you want to. This is in your contract and you are allowed to keep 20/20 for as long as you want.
However, when the new 'klantvoordeel' was created we based this on the current portfolio that we offer; which is (fiber) 50/50, 100/100, 200/200, 500/500 and 750/750 for people who have ODF fiber.
Upgrading your speed is not required of course. If you would rather keep your 20/20 then this is fine as well. You can still make use of the TV voucher of €7,50 and get the discount on your mobile subscription if it was created after the 30th of january.
I hope this clears up any questions you may have had. If not then I'm here to answer your questions.