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Wrong home street and as a result lost client discount

  • 28 mei 2019
  • 3 reacties
  • 678 Bekeken
V
  • vadymmm
  • heeft eerste post geplaatst
  • 1 reactie
Hello,

I have a sim card and home internet from T-Moibile.
My client discount is not active anymore because your website showing wrong street name and as result can not match address to enable my client discount.
Now i have two subscriptions at the same address but do not receive client discount. I do not want to waste my time to settle this. Please fix it, and enable back my discount.
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Beste antwoord door Jaimy 29 mei 2019, 12:49

Hi Vadymmm,

I'd like to help you out here!

Can you send a private message with your complete adress and with which phone number this is going wrong? I would like to change it for you!

Thanks in advance for the message. I will help you out!
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3 reacties

Jaimy
Reputatie 7
Badge +19
Hi Vadymmm,

I'm sorry to hear this! I can see the case is till "in progress". We're having some issues with our system, that's why we aren't able to solve this as soon as we wished. Just please know that we didn't forget about you and we're still working on it!
.
V
Problem is still here after two weeks....😢
Jaimy
Reputatie 7
Badge +19
Hi Vadymmm,

I'd like to help you out here!

Can you send a private message with your complete adress and with which phone number this is going wrong? I would like to change it for you!

Thanks in advance for the message. I will help you out!
.

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