Beste antwoord door Jaimy
Welcome to the Community!
Of course I immediately checked in our system why you can't pay anymore. I can see there are some payments in arrears. Because of this, your subscription is now changed to a PrePaid and further payments will go via a debt collection agency. You will be further informed by this agency. They will tell you how much and how you'll have to pay.
I hope everything is clear to you. Please let me know if you have any other questions!