Can somebody explain me how the activation of these services work? I found today extra charges in by phone bill under the section "Overige kosten" and it seems that they are from some kind of internet service I have subscribed. I don't think that I or somebody from my family have activated these services. In T-Mobile shop I received the usual explanation that I have clicked some obscure link or pop-up on my phone or computer or replied to a SMS, which has activated the service. I'm quite sure that this is not the case, but let's assume that it was. Even if I'm activating inadvertently a payment service which is charged on my phone bill, I should receive some kind of confirmation request on my phone (SMS) to which I have to reply from my phone, confirming that I really want to pay for these services. I never received anything like that. If there is no such a confirmation, then anybody could have used my number without that I know anything about it. Is this really so?
Beste antwoord door Kaassausje
Hi daddyR, welcome to the T-Mobile community.
It is as already described to you. Sometimes it's caused by clicking on a link, sometimes it's in an app you've downloaded, sometimes it's from filling in a webform to win something, the list of possible causes is long.
Sometimes there's just the payinfo message and the costs on the invoice. I'm not sure if you've already stopped this service, but if you haven't, you can do so on the payinfo website
You can also put up a barring in your My T-Mobile
. The barring is called 'aankopen bij derde partijen'.
Did the T-Shop give you a form to fill in? If not, you can find the online form on this page
. If you'd rather like to fill in the paper version, you can find it here
There's more information and a FAQ in the general FTMSC topic
, but it's all in Dutch.
If you have any questions about this, feel free to ask them. 🙂