Hello, my subscription ended on September 25, 2020 and I thought the subscription would stop being charged as the contract had finished. 2 more payments have been collected since the contract finished. I am currently living outside the Netherlands due to the pandemic and cannot call someone on the phone. Are the payments going to stop? Can I get a refund for the 40+ euros that have been charged and I have not used because my subscription was supposed to end and I haven 't been in the country?
Beste antwoord door Hajar
I can help you with your request. I see your contract term already ended on 26-9-2020 but you need to file a cancellation request otherwise your subscription gets extended with each month until you renew or cancel your subscription. I can file a cancellation request for you, but keep in mind there will be a one month notice which means your subscription will end next month. You just need to tell me if you would like to keep this number and transfer it to PrePaid or not. When I have that information I will file a cancellation request for you.
Looking forward to your reply!