Vraag

Mobile data under 10Mbps - Haarlem

  • 24 juni 2020
  • 3 reacties
  • 163 Bekeken

Hi there, from 3 days now week I’ve been experiencing very low speed of my mobile data connection. There are continuous interruptions, and right now I see via speedtest.net (I have the hotspot function enabled) the download speed is 6/7Mb and upload is 16/17Mb.
Twice this morning, the result of the test gave me 0Mb in upload. 
Sad.
 


3 reacties

Reputatie 7
Badge +15

Hello @Gherardo 

Are you experiencing this issue only on 1 location or everywhere? You can also try testing your speed with the hotspot function disabled.

You also may want to check the dekkingskaart to see if there is a local issue and if yes then you can report it.

https://www.t-mobile.nl/mobiel/netwerk/dekking

You could also place your simcard in another phone to see if that improves your speed or not.

Thanks! I don’t see any local issues. I’m working from home so I have experience of the issue only in this location. I see my address is between two cells, but everything was smooth last Sunday.
I recently updated my smartphone’s system. Can the issue be related to this? 

Reputatie 7
Badge +15

@Gherardo

You can find that out by testing your simcard in another phone.

If that doesn't help you can report this on the dekkingskaart and then the network experts will have a look at the cell towers and contact you within 10 working days.

Reageer