Hello, I got a message today that my subscription was renewed but now I cannot log in anymore into the app. I’ve reset the password 4 times yet it’s still not working in the app but it’s working on my laptop.
Can someone help?
I tried to login with both username (phone nr) and e-mail as username but still no luck.
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Hi
First of all great that you have renewed your subscription! I hope you are satisfied with our services.
Now back to your question; have you tried to delete and reinstall the app? Also make sure the app is updated. If it work on your laptop it means nothing is wrong with the login. I’m looking forward to your reply!
Hi Hajar,
thanks for the quick reply and the welcome!
I tried that and even restarted my iphone after deleting the app and then reinstalling it but I still get the same message :(
iOS is 15.2.1 and currently I am updating to 15.3 and then try to reinstall and login again.
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Hi
Can you send me a private message with your 06-number, name, birth-date, full address, last 4 numbers of your account-number and the e-mail address you are using? I will have our specialist look into this. You can send me a message if you click on my name and choose ‘’stuur bericht’’. Looking forward to your message.
Hi
It seems that after the update I had the same issue but I have two sims (1 physical and 1 e-sim) and I disabled the physical sim and only keep the internet on for the e-sim and that fixed the issue.
The e-sim is the actual t-mobile service and it was set as secondary in my phone.
So no issue is fixed. Thanks Hajar for your support!
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