No Service Abroad

  • 5 August 2022
  • 4 reacties
  • 44 Bekeken

Hey,  I travelled to Germany and Turkey but I had so signal in both of these countries. I tried to choose the provider myself but it doesn’t work. Can someone please help me?


4 reacties

Hi Warburg,

I found this on the T-Mobile website in Dutch. 
Can you try the settings mentioned on the page? 
https://www.t-mobile.nl/klantenservice/mobiel/veelgestelde-vragen/hoe-kan-ik-internet-instellen-op-mijn-mobiele-telefoon-wat-is-bijvoorbeeld-het-apn-van-t-mobile/000216970

 

You can also try “Toestel hulp” also in Dutch .. 

https://www.t-mobile.nl/toestelhulp

Reputatie 7
Badge +20

Hello @Warburg93 

On this page you can see with which operator you can connect in those countries.

Also do you have no open invoices? When you are a new customer then you will have a barring on use outside NL, after 2 months the barring will be removed.

 I am a customer for more than 4 months. I have made payment arrengement with one invoice because I had unexpectedly high invoice due to my calls. I have tried but none of them works. I also checked with  online chat and it stated that I have no barring at all.

Reputatie 7
Badge +20

@Warburg93 

If you have a betalingsregeling then you will have a barring on use outside NL, calling to service numbers and use of paid sms services until everything is paid. Also see this page.

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