No Service Abroad

  • 5 August 2022
  • 4 reacties
  • 329 Bekeken
W

Hey,  I travelled to Germany and Turkey but I had so signal in both of these countries. I tried to choose the provider myself but it doesn’t work. Can someone please help me?

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4 reacties

Occaj
Rank
Reputatie 4
Badge +1

Hi Warburg,

I found this on the T-Mobile website in Dutch. 
Can you try the settings mentioned on the page? 
https://www.t-mobile.nl/klantenservice/mobiel/veelgestelde-vragen/hoe-kan-ik-internet-instellen-op-mijn-mobiele-telefoon-wat-is-bijvoorbeeld-het-apn-van-t-mobile/000216970

 

You can also try “Toestel hulp” also in Dutch .. 

https://www.t-mobile.nl/toestelhulp

Groetjes Occaj Super User van Odido. Kom je er nog niet helemaal uit? Bel dan met de Odido klantenservice op 0800-0092. Of op 1200 als je jouw mobiele nummer van Odido gebruikt. (Technische) vragen of je toestel? Stel ze gerust! Maak een topic aan, op ongevraagde privé berichten reageer ik niet.
Waqqas
Rank
Reputatie 7
Badge +15

Hello @Warburg93 

On this page you can see with which operator you can connect in those countries.

Also do you have no open invoices? When you are a new customer then you will have a barring on use outside NL, after 2 months the barring will be removed.

Welkom op de Odido community!
W

 I am a customer for more than 4 months. I have made payment arrengement with one invoice because I had unexpectedly high invoice due to my calls. I have tried but none of them works. I also checked with  online chat and it stated that I have no barring at all.

Waqqas
Rank
Reputatie 7
Badge +15

@Warburg93 

If you have a betalingsregeling then you will have a barring on use outside NL, calling to service numbers and use of paid sms services until everything is paid. Also see this page.

Welkom op de Odido community!
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