Vraag

Failed cancelation

  • 2 september 2020
  • 3 reacties
  • 379 Bekeken

I canceled my subscription in July at the store in Leiden.  I informed the T-Mobile rep that I was moving to the U.S. He set my cancelation date for 31/07/2020.  This cancelation did not occur and I am still being billed for services that I have not used since 310/07/2020.  How do I get refunded for the charges I have received since then?  I am no longer in the Netherlands.


3 reacties

Reputatie 7
Badge +20

Hi @rdbrown2 

Can you send me a private message with the 06-number, name, birth date, full address and last 4 digits of your account number? This way I can check your information and see what went wrong. 

[verwijderd door moderator]

Reputatie 7
Badge +20

Hi, 

I replied to your private message.

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