Beste antwoord door Amy
Nice of you to ask this for your friend! There are several rules if you want to order a T-Mobile subscription with a foreign pasport.
New T-Mobile rateplan + handset: for this type of order one of the following identification types is required:
- Dutch European Identity card
- Dutch Driver’s licence
- Dutch passport
- Foreign passport with IND sticker
- Residence permit types 1-4
- Residence card type EU/EER
- Privileged document.
The IND sticker (proof of registration), was used until a few years ago as a requirement for EU citizens to obtain a subscription with a device. However, since 2013 the IND has stopped the registration of EU citizens and thus also with providing this sticker/proof of registration. Since then the policy for EU citizens has been changed. You can also get a T-Mobile subscription by presenting a passport or national ID card.
The IND sticker was used as a form of registration for five years and therefore it is still used in our system. It allows people who have this document to get a subscription with a device until January 1, 2018. However, the IND sticker is not required anymore, but serves as an additional service to the customer.
Does your friend also has a bankcard which is older than 4 months and a dutch adress? We can not directly see why her subscription is cancled because this is private information. She can fill in this form. You can find more information here. Unfortunately it's in Dutch..
Hopefully this is enough information. If you have any other questions, let me know!