Beantwoord

confirmation sms


since i switch over to T-mobile i have not been able to receive confirmation SMS from most of the apps i use on my phone and it is getting super frustrating. never had this problem till i switch over to T-mobile and i have been in contact with some T-mobile rep and still they tell me they do not see any problem.
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Beste antwoord door David 23 oktober 2018, 16:40

Hi Nomsoiyke,

In our systems I've spotted a case for your issue! My colleagues of the technical development will definitely look into this!

Have you tried it with your sim card in another phone and vice versa? Perhaps we can discover some more details in regards to this issue!

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4 reacties

Reputatie 7
Badge +20
Hi Nomsoiyke,

In our systems I've spotted a case for your issue! My colleagues of the technical development will definitely look into this!

Have you tried it with your sim card in another phone and vice versa? Perhaps we can discover some more details in regards to this issue!
I have tried the sim card on another phone.
I have done a settings reset on my phone.
I have even been to a store and the switched my sim for a new one and it still does not work so i do not know what to do next
Reputatie 3
Badge +11
Hey nomsoiyke,

Thank you for trying to find out what causes the problem. Sometimes one of those steps contains the solution. But don't worry, our technical department is doing all they can to find out what seems to be the problem like David mentioned above. They will get back to you as soon as they found out what causes this problem!
Bas schreef:

Hey nomsoiyke,

Thank you for trying to find out what causes the problem. Sometimes one of those steps contains the solution. But don't worry, our technical department is doing all they can to find out what seems to be the problem like David mentioned above. They will get back to you as soon as they found out what causes this problem!


Okay I will patiently wait
Thanks

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