I have downloaded the esim, tried to activate it. But it did not work. And my physical sim card alsoI stopped. I then went to the shop in Arnhem after I tried calling your help desk. The guy at the shop was not much help. He issued a new physical sim. Then downloaded a new esim. Activated it. And it is still not working. And again the physical sim is also deactivated. I have a new iPhone se. He ten said to go to the Apple store. I really do not have the time to go to the Apple store. And I don't understand why your shop assistant can not fix it! I now have no service
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