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Sim activatie lukt niet

  • 17 oktober 2020
  • 5 reacties
  • 168 Bekeken

I'm sorry but I am not very good at this…

I had a Lycra pre-paid and got an abbonement with T-mobile. The old number was transferred to my new sim card but it is not recognised by T-mobile. What do I do?


5 reacties

Reputatie 7
Badge +18

Hello @goaalfred 

The simcard of a new subscription with nummerbehoud can be activated once the number is transferred so on the date your subscription starts.

The subscription started yesterday at 08:00. I'm so lost!!!

Reputatie 7
Badge +18

@goaalfred

You are not using the number on T-Mobile simcard holder to activate right? Use your number from Lycamobile.

Your Lycamobile sim shouldn't have network now if the nummerbehoud was succesful.

I don't understand about ”using the number on T-Mobile simcard holder to activate”.

When I first put the sim card in I gave the pin which came with the t-mobile sim.

Reputatie 7
Badge +20

Hi @goaalfred 

Can you send me a private message with your 06-number, name, birth-date, full address and last 4 digits of your account number and your sim-card number? I will help you solve this issue!

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