Good afternoon T-Mobile team,
I have a contract for unlimited data until September but I had to come abroad because of the virus and university closing and such, so I will not be using my subscription for a couple of months - and depending on how the crisis develops, maybe even until September. Is it possible that I could pause my subscription for some months? As if I had lost my sim card? Or do I have to cancel my subscription and how much would the fee for cancelling would be? Or the only option is to lower my bundles?
Thanks for your help.
Beste antwoord door Evy
How unfortunate that you want to leave us, but you have a valid reason! Hope you can still finish your year from university? If you want to cancel your subscription right away, then you have the option to buy off your contract in one payment. I can cancel your subscription on the 7th of may 2020, as you have a month cancellation term. The termination fee sums up to €43.72 and will be charged on your final invoice.
Please let me know if you agree with this, so I can organize it for you right away!