Beantwoord

mistake invoice

  • 21 maart 2019
  • 1 reactie
  • 1421 Bekeken

Hello Mr./Ms. in T-Mobile,

I've just received incorrect invoice from my old contract that I don't need to pay.

I was having my T-Mobile contract for 2 years until 15 March 2019, and I've processed to change to T-Mobile prepaid phone with number portability at T-Mobile store more than 1 month before the end of the contract.
Since the last day of contract was on weekend, my number portability was done on 18 March.
My new prepaid phone SIM with my old number works correctly, and my old SIM doesn't work anymore.

I don't get why I got the invoice even though I didn't renew or use it at all.
Also I've never heard from T-Mobile store staff I have to do something for that.

Could you please take care of that?
Thanks.
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Beste antwoord door Jaimy 22 maart 2019, 10:56

Hi Origami7,

Of course I can help you out!

To do so, I do need some information first - otherwise I'm not able to look into our system. Can you please send me a private message with your name, adress, phone number, and email adress? Thanks in advance!
Bekijk origineel

1 reactie

Reputatie 7
Badge +19
Hi Origami7,

Of course I can help you out!

To do so, I do need some information first - otherwise I'm not able to look into our system. Can you please send me a private message with your name, adress, phone number, and email adress? Thanks in advance!

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