Beantwoord

New Prepaid No Free 5 Euros?

  • 29 oktober 2018
  • 2 reacties
  • 915 Bekeken

I got my prepaid card in the mail today and the letter said I should get 5 free euros on the and 1 free GB of data after making an account and installing the app. After adding 10 euros and to the card, I downloaded the app and made an account. Now that I have logged in I see only the 10 euros that I added and none of the extras promised in the letter... Did I miss a step?

P.S. I can read dutch just fine, but my composition is a bit horrible. Sorry for the inconvenience.
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Beste antwoord door David 31 oktober 2018, 11:04

Hi 01Josh10,

Welcome to T-Mobile!

I just checked and you haven't finished filling in your personal data on My T-Mobile. The additional credit will be added when you fill in your data on My T-Mobile. After that the extra credit will be added automatically!

Let us know if it worked out!
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2 reacties

Reputatie 7
Badge +20
Hi 01Josh10,

Welcome to T-Mobile!

I just checked and you haven't finished filling in your personal data on My T-Mobile. The additional credit will be added when you fill in your data on My T-Mobile. After that the extra credit will be added automatically!

Let us know if it worked out!
Hello, and thanks!
That worked for the 5 euros call credit Ill see if the GBs come when I top up again.

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