Beste antwoord door Hajar
Welcome back to the T-Mobile Community.
Thank you for asking your question. I see the last time you topped up your credit was on 12/08.You say that you have received an SMS confirmation saying you have received bonus credit. Could you please post a screenshot of that sms? I can't find it in our system. As you may know we don't longer give free 250MB for every top-up. This temporary promotion has been changed and know you can receive 250MB if you play PrePaid Surprise. Check out this topic for more information.
The reason why you haven't received a PrePaid surprise code is because you blocked commercial SMS. I unblocked it so you can receive a code for your next top-up and you can win free data.
I hope i have provided you with sufficient information. If you have any questions further, please let me know.