I canceled my recurring bundle 1GB data bundle in the my-tmobile settings. I charged my card with 10 euros. Today I see that even though I cancelled, a new plan for 1 GB is activated on my card, involuntarily deducting 10 euro from my charged money!!!
This is the text in the bundel settings as of now (late evening of 26 January):
Internet Maand (herhalend) Wordt niet meer herhaald
1000 MB + 250 MB extra voor € 9,95 geldig voor 30 dagen.
Wordt per 25 januari 2017 stopgezet
So... the stopping did not work or the system still thinks it is not 25th yet?!. I cancelled it last week or so, so no chance of the system not updating correctly due to too short amount of cancellation time before the next recurring month...
Please deactivate the bundle and refund me my money....
Beste antwoord door Sam-
That's strange. The bundle should've stopped like you requested. We're sorry for the inconvenience!
I immediately topped up your call credit so the amount that has been withdrawn for your internet bundel can be used again. I will not deactivate your internet bundle, so you can still use it if you want to.
I hope that this is the solution you were looking for. If you have any further questions, don't hesitate to contact us. We will gladly help you Simon.