Recently I moved houses and got an email saying that internet would be available in the new address by 19/02/2021. Today I tried to install the modem as said in the box but the WAN light is off. The ISRA point is located outside the apartment, in the hall so the cables from the box cannot reach it. I made the connection as in the photos, but I also tried connecting the gray cable from the ISRA directly to the dsl port in the modem, but it also did not work.
Is this a problem with installation or the internet is not available in the address yet?