I moved to a new address in the beginning of this month, for which the rent doesn't cover Internet. Then I chose T-mobile thuis, for these reasons:
1) Discount for the first 6 month.
2) Discount together with mobile phone.
So, what I get now? After more than 2 weeks waiting, yeah, I got the discount, and 2 days surfing with T-mobile thuis, until last Friday.
Then, on that night, when I was planning the weekend, it suddenly stopped working!!! I'm happy that on Saturday there was someone picked up my call, however, their technician didn't work in the weekend, and the worker said a technician will call me back.
OK, be patient and wait until Monday, it's no big deal. But it was me who called them twice and finally they forwarded me to the technician to make an appointment.
It's the beginning of this week today, and here I have it, the appointment, which is 10 days later . Which means: no Internet for this whole week, and the whole upcoming holiday .
So, to summarise, what I got from T-mobile thuis? Discount and dead Internet . Yeah, money for nothing except torture. Looking for another provider now.
Beste antwoord door Hidden.nld
Monday is the most busy day for the planners because they need to fit everything from the last weekend and schedule a appointment. so they try to call everyone on monday but this is not always possible. If you have a outage of more then 12h you will get compensation (1/31 of the monthly fee for every day) I don't know why there is a 10day delay maybe they can help you in a other way since you have a mobile subscription.
If you looking for a other provider please be aware you signed a 1 year contract and if you cancel you have to pay the remaining months in one payment!