Ik heb al sinds gister ochtend geen diensten meer.
er is op de site geen storing bekend maar die zou er wel zijn en ze zijn (met glasvezel in Hilversum) een mee bezig hoor ik al een dag.
geen tv geen internet.. en guidion pas 12 sep inzetbaar!!
reset, stekker etc alles probeer ik hele dag door.. geen resultaat
ik heb de zyxel t50 modem en glasvezel ...
Beste antwoord door Brian
Hi all, the TV issue should be resolved! There turned out to be a misconfiguration in the datacenter which caused certain IP-adresses to be blocked. A restart of the TV Box and modem might be required but after that everything should be working. Again apologies for the inconvenience and I will see you compensation. If anyone hasn't sent their postal code, housenumber and last four digits of their back account number yet then do send me a private message and I well get on that!
@Umiii This is a public forum so we try to handle things in a public manner as much as possible, especially when there are multiple customers involved with the same issue. We can go over your complaints multiple times but the important thing is getting it solved. I am genuinely sorry for the inconvenience, I've had a similar experience myself with my internet connection with a different ISP years ago and it was absolutely horrible. If I could have solved it with my own hands for you I would have but most times there a different parties involved and finding the root cause takes time, especially when the initial outage has been solved for all other customers. In this case there were a total of 9 connections that weren't working after the initial outage had been resolved. There is not much I can do in these cases except to report the issues, escalate the issue and do my best to keep you in the loop and keep pushing for a quick resolution.