Called T-Mobile and they said that KPN needed to patch it in, so they pushed my activation date to 28th December. Fast forward to 2nd Jan (when I returned to the Netherlands), still no Internet.
I have been in constant conversations with the Customer Support, but it keeps ping ponging and nobody seems to do anything. A technician came over to conclude what I already had concluded back in december: there is no signal on the ISRA box output. Wow!
Today I called and yet ANOTHER message was sent to the backoffice so that KPN can connect the line.
I am tired of this. If I don't have internet at my place by the end of the week, I am cancelling my contract.
T-Mobile, never again!
Beste antwoord door Piotr
Wow I'm so terribly sorry to hear about this! Apparently a lot of things went wrong in your situation.
I would have liked to see that your customer journey went a lot smoother than this... Could you please send me your postal code, house number, birth date and the last four numbers of your bank account in a private message? Looking forward to sorting this out for you as soon as possible. Our sincere apologies once again!