I am very unhappy with the poor service you provide, not only for your service, but also with your technicians from Guideon.
I have tmobile working since 2 May and everything are problems. The modem freezes at least once a day and i need to restart it by hand, not only that, but when it freezes the tv of course does not work. Many times the light of the wifi that says "wifi" is turned off and no wifi network is available. I have tried to call the customer service, they helped me to change some settings of the glass fiber device but it was even worst, so we've reverted the changes. They gave me a link to make an appointment with a technician and the earliest appointment is in almost a month, wtf guys is gonna wait 1 month for you technician. Is not only that i have to pay for all that time where inet does not work well, but i don't have the service that they promised to deliver, neither the tv, that pixels all the time.
To add to this, the guideon technician did the installation just leaving a network cable on the floor, not even behind the plinth like they say.
I have to remove all my services with tmobile to the minimum as you guys the only solution that has been offered is to cancel and pay a fine for the whole contract when you are not delivering your services as your website promises.
I really would like to cancel my suscription in a friendly way before bringing this case further, you can not provide an incomplete service, an installation with a cable lying down on the floor from the meeter cast until the living room and not having and not having access to the wifi from the 2nd floor of my home when your webiste says strong wifi connection in the whole house.
Looking forward your answer
Beste antwoord door Sander
Of course we want our customers to enjoy their services. When you're new to our services and hardware it may take some getting used to. In this case apparantly the modem is not working optimal. I'm glad to see you managed to make an earlier appointment and the mechanic was able to fix the situation. If there's anything unclear let us know, we're happy to help!
Regardless, let me take this opportunaty to welcome you at Thuis and thank you for choosing T-Mobile as your new provider!