I recently moved from KPN to T Mobiel in the hope that the internet service will be good. It was a pretty long wait to get the monteur to come and install the Vigor2132FVn.
Our house is with 3 floors i.e. Ground Floor with the MeterKast, First Floor with the Fritz WIfi Repeater and the 2nd Floor with the super-Bad WiFi.
We told the monteur that we have a WiFi problem in the 2nd floor and requested him to install the modem in the first floor. But he wanted to have a quick job done, so he just plugs in the Dreytek into the Meterkast with the Fibercable, puts in the WiFi repeater in the first floor and shows us very good measurements from the 2nd floor. It seemed fine for some days.
My question to T Mobile is :
a) What was the need to send in a monteur as I could have done this stupid job of putting in the router in the meterkast and plugging in a wifi repeater in the first floor and alsomaking me pay for it as part of the abonnement. Apparently, this ensures that WiFi quality is checked in the whole house. Nice joke!
b) When I call customer service and describe my problem , I am told that I should see the fine print where T Mobile guantees good Wifi on 1foor above and below the router only. So they are legally right!
Interestingly, the reality is that your monteur was able to convince us that the T Mobile routers are super good with a customer service that will respond to any issue we have. So far, my problem is the same as with the pervious provider.
I must say that the router is fine, There is no WiFi issue in the Ground Floor or the FIrst Floor.
Can there be a sensible solution to this issue?
Beste antwoord door Hidden.nld
unfortunet the draytek modem needs to be connected whitin 1,5m of the fiber line and only allowed bij authorised personal. WiFi belongs to the customers domain, if you buy a aditional wifi repeater @ your local hardware store you can resolve this issue. you can get an aditional fritz repeater or go for the multi room wifi solutions like tp link decco.
wifi speeds may vary during the day due to interferrence.