Beantwoord

Cable Error 8180 - modem cant connect to Internet (English)

  • 17 oktober 2019
  • 3 reacties
  • 233 Bekeken

Hello,

As the title says, my modem has suddenly decided not to work anymore starting from 14:00 yesterday. At the time, the internet was working fine and there were no issues, but suddenly the internet crashed.

I have tried restarting the modem, doing a factory reset, and even changing the cables of my DSL connection. Nothing has worked as of yet. The error message is the same after all these changes; Cable Error 8180

Is there some other way to fix this I have not yet tried?

 

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Beste antwoord door Sander 19 oktober 2019, 15:10

Hi @RodKrus,

 

I see you contacted us already and you can plan an appointment with a mechanic. We did a check and the issue is (most likely) to be inside the home (modem) and not the network outside. You can make an appointment (if you haven't already) on 088-2000151. 

 

Fingers crossed for a quick solution!

 

Bekijk origineel

3 reacties

Reputatie 5
Badge +2

Hello RodKrus,

What type of modem do you have?

Is the WAN light off? 

Probably the problem is not in home, but outside. Could be a problem in the distribution-point in your area. 

Please wait for a T-mobile moderator who can check your connection. (Can take up 24 to 48 hours) Otherwise call the service desk to check your line.

Regards, Marcel

Hello @Marcel MCi 

I currently have a Huawei modem, purchased directly from T-Mobile themselves. And yes, the WAN light is off. It sometimes flashes for about 2 seconds before shutting down for an extended period of time. 

There currently is some construction work going on in front of my house, but the residents have not been notified of any disruption to the internet this may cause. In addition, T-Mobile Thuis says there is no issues occuring in my area, which leaves me even more confused.

I have made a call to T Mobile already, but they simply told me to try those steps I mentioned in the original post. 

Reputatie 7
Badge +6

Hi @RodKrus,

 

I see you contacted us already and you can plan an appointment with a mechanic. We did a check and the issue is (most likely) to be inside the home (modem) and not the network outside. You can make an appointment (if you haven't already) on 088-2000151. 

 

Fingers crossed for a quick solution!

 

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