Connection Really Slow, Worst experience ever with T-Mobile

hi all. 

i am very disappointed about t-mobile service. 

I have 1GB fiber optic abonnement and I am always connected via LAN wire cable. I can see that the connection in download has a max speed of 300MBS and upload 400 MBps. I hoped that the connection at least could be doubled (especially with the wire). 

I use a Zyxel modem and a media converter. Of course with the qifi is slower (i'd like to also improve that one). 

since the beginning i had different issues. 1st no line for 1 week

2nd my line was breaking up 

after 2 weeks a mechanic came saying the ping was too high so he adjusted in the unit fiber optic to make the right speed but i need to admit that it is actually slower than the first month when all was properly working. Hope someone here can help me because I am really going to deactivate it and start a class action to get reimbursed.

thank you,

Daniel

https://www.speedtest.net/result/10525152069.png

I use cat6 cable indeed. I also used the app but i get the same result. 

I am a bit disappointed because i was expecting more. Is there anything tmobile can do? my ping is usually 9-10 which i hoped was around 0… 

Thank you

Hi @Jason thanks for your response. 

Please find attached the speedtest by OOKla and as you can see I'm with the cable (as i've been always)! 
I think it's very ridicoulous the speed (download/upload i get and also the PING). 

As of last week a technician KPN came “to improve the speed and the ping” but in the end I can see thespeed is worse than before. I must admit i'm really disappointed. Please note that the PC is new, the cable is category 6 (indeed on purpose bought for fast speed connection) hence, I do believe is on T-mobile to resolve my issue. In 2 months i had 1month and half issues (counting that for 2 weeks I was without internet due to the fiber connection point). 

I don't want to be rewarded anymore with free gb internet for the phone (and then doing hotspot). I think for a such big and well-known company this is very ridicoulous. 

Hope you could help me out with that and sending someone competent on this matter.

Regards,

Daniele

Hi @danipoly, sorry that somehow we did not respond to your previous comment. I looked at the speedtest, and it is indeed much lower than it should be. However, I also see that you a lot of open programs and running processes. At the same time, it is hard for me to detect anything that's off regarding your internet connection.

Therefore, could you please send us a speedtest in which your PC or laptop is only running the Ookla Speedtest app whilst shutting down all background processes, VPNs, and security programs, as they can take away a lot of the internet speed. Additionally, I recommend you to only have this PC or laptop connected to the modem whilst doing the test.

Of course additional app devices should not significantly impact your connection speed, but sometimes some devices have an unexpected impact on your connection.

I'm quite confident that the speedtest will perform much better with these measures, but please let me know if it is not the case and I'll certainly make sure that we take measures to solve it! For now, I hope you enjoy Boxing day.