Beantwoord

Do I need to pay installation cost again?

  • 2 October 2019
  • 6 reacties
  • 332 Bekeken
A
Hi Team
I have to apply for new connection as I moved to new place, earlier connection in the new house was T mobile only. So do i need to pay an additional 67 euros for that?
Regards
Ashish Dubey
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Beste antwoord door Brian 11 October 2019, 14:34

Bekijk origineel

6 reacties

Waqqas
Rank
Reputatie 7
Badge +15
Hello, @ashish01july

Those costs for installation may have to be paid again, the man will work for you and that costs money or you can decide to do it yourself.

Just inform the customer support that you moved house, they will ask you for proof via email and after that it will be sorted for you.
Proof can be send to [removed incorrect e-mailaddress - Moderator edit]( please re confirm the email, I had no time to look it up sorry)

Your contract will be renewed free of costs so id you had any discount for the first few months, you have those discounts again.
The website says at least 4 weeks before moving inform us so I am not sure if your line will be active straight away or not.


Best of luck!
Welkom op de Odido community!
Sander
Reputatie 7
Hi @ashish01july and @Waqqas,

When you move house, the best thing to do is contact our customer service. In most cases you can easily change address without much ado.

You won't have to pay for the activation costs (€ 30), since you're already a customer of ours! There's also an installation cost, which is € 75,-. This only applies if you order a fiber connection, snice DSL is a Do-it-yourself installation. In case of installation by a mechanic you pay for Internet-only half of the installation costs (€ 37,50). If you order all-in-one, the entire installation is free of charge. So this might be a good option for you if you're in the market for a TV subscription as well.
Vanaf eind januari 2023 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht!
Waqqas
Rank
Reputatie 7
Badge +15
Bedankt voor de correctie 👍
Welkom op de Odido community!
A
Thanks for response but my question was about the earlier connection in new house. I am not customer of Tmobile . Person who was living earlier had Tmobile connection.
Brian
Rank
Reputatie 7
Hi @ashish01july, apologies but I'm afraid I don't understand. What do you mean by the € 67,- in this case? Is this an invoice with subscription costs? You of course only pay for your own subscription and you are not responsible for a previous subscription from the previous tenant. We do charge installation costs even though the previous tenant also had T-Mobile because the line gets disconnected and reconnected again during the switch. Does this answer your question? If I misunderstood do let me know!
Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
A
Hi @ashish01july, apologies but I'm afraid I don't understand. What do you mean by the € 67,- in this case? Is this an invoice with subscription costs? You of course only pay for your own subscription and you are not responsible for a previous subscription from the previous tenant. We do charge installation costs even though the previous tenant also had T-Mobile because the line gets disconnected and reconnected again during the switch. Does this answer your question? If I misunderstood do let me know!
Ok i got it.

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